SOLVED Problem during game scan

Discussion in 'Installation' started by Maladrer, Jan 3, 2018.

  1. Maladrer

    Maladrer Villager

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    Hello everybody, I have some issue while launching the game. After the launcher's verification, which lead me to the game scan, it is impossible to extract the xlive.dll. I tried to install it throught windows live setup but it also consider the real dll as corrupted one. I have installed everything needed linked by the reddit topic and tried the operations with both steam method and external installer.

    I link some screenshot to help understanding my problem :

    When I clicked on the Play button:
    1515012801-step1.png

    When the game scan failed :

    1515012802-step2.png

    Thank you in advance for your help !
     
    #1 Maladrer, Jan 3, 2018 at 9:01 PM
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  2. NCSGeek

    NCSGeek Moderator
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    Hello! Someone posted this in the discord too. (It might of been you, I cannot remember)

    Here are some things I suggest you try:

    Manual update to the latest version of the launcher. You can follow my video here to do so.

    Check all antiviruses you use, and exclude the following directories:
    (Where you installed the game)
    %userprofile%\Documents\Spartan
    %userprofile%\AppData\Local\Temp

    (You can enter these paths into the WIN+R dialog to find them)



    The issue is, I do not know of any go-to fix for this problem, and I do not see this issue often.
     
    #2 NCSGeek, Jan 3, 2018 at 9:06 PM
  3. Maladrer

    Maladrer Villager

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    Hi again ! I tried your solution with a fresh install (thanks to steam for the backup option). It appears it was my antivirus (BitDefender) which was blocking the temp folder.

    Now I have a non-authorized access error, could you indicate which folder is concerned ? Thank you

    1515015349-step3.png
     
    #3 Maladrer, Jan 3, 2018 at 9:42 PM
  4. NCSGeek

    NCSGeek Moderator
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    Ah, so you use steam? In the game's folder, delete "steam_api.dll"
     
    #4 NCSGeek, Jan 3, 2018 at 10:17 PM
  5. Maladrer

    Maladrer Villager

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    Okay, i finally found the problem. BitDefender is considering xlive.dll as a virus and it's preventing user to copy a file with the same name to the folder which was detected. The launcher is downloading a custom xlive.dll to the Age of Empire Online folder so it is needed to add an antivirus exception for this folder too.

    Thank you again for the help i would never thought BitDefender was the issue.
     
    #5 Maladrer, Jan 3, 2018 at 10:21 PM
  6. NCSGeek

    NCSGeek Moderator
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    Np,

    In this, I said to exclude the game's folder, so that should have fixed it? Just trying to narrow it down some for myself.
     
    #6 NCSGeek, Jan 3, 2018 at 10:26 PM
  7. Maladrer

    Maladrer Villager

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    Oh I missed the line with the installation folder, sorry. So yeah it fixes the issue.

    In my case I haven't added the exception for the Spartan folder and it works however.
     
    #7 Maladrer, Jan 3, 2018 at 10:31 PM
  8. NCSGeek

    NCSGeek Moderator
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    No problem, and yeah the other 2 lines are extra, just in case. Glad it is working though!
     
    #8 NCSGeek, Jan 3, 2018 at 11:39 PM
  9. WhiteGodPT

    WhiteGodPT Villager

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    Sry to bother you atfer so long but it didin´t work for me, it still say it is currupted or not updated. I did everyting to try and fix it...
     
    #9 WhiteGodPT, Oct 27, 2018 at 6:11 PM
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