Windows 11 - An Unexpected Error Occurred

Discussion in 'Bug Reports' started by Rotfuchs, Oct 10, 2021.

  1. Rotfuchs

    Rotfuchs Villager

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    Hi,

    i just changed my System from Win10 to Win11.
    Now i can't log in. Launcher 3.6.0.0 says "unexpected error".
    But also says: Firewall and Windows Features are OK.
    I did a fresh Steam AOEO install. Scanner works, gamefiles were updated.
    But login in my account is not possible.
    Is it a known issue or does other players dont have this problem with Win11?
     
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  3. Rotfuchs

    Rotfuchs Villager

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    I did a rollback to Windows10, but i stll can't log in.
    I run again a fresh install via Steam and let the scanner update the game-files.
    But anytime i want to log in, i get the message that an unexpected error occurred.
    In the past (i got this error about 5-6 times in the last 2 years) it was enough to reinstall AOEO. But now...no chance :(
    Btw - no virus scanner except MS Defender active. Even if i stop firewall-protection it does not work.
    Any idea what to do or what to check?
     
  4. Slyrevick

    Slyrevick Berserker

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    I would ask for help on the "help channel" of discord.
     
  5. Rotfuchs

    Rotfuchs Villager

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    I tried some things and got a solution: i deactivated the "NetBIOS-Filter" in my Fritz!Box.
    I'm really sure that i did not activate it by myself and there was no Fitz!Box Updates...but after deactivating it i can log in :)
     
    Kire likes this.
  6. Mortal Engine

    Mortal Engine Long Swordsman

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    Can you run through how you did this again? I can't seem to log in either and I NEED TO PLAY *itches*. Also, how did you realize that the netbios was preventing you from logging in?
     
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