SOLVED Error:ServerOffline

Discussion in 'Connectivity' started by Rowena Belle, Jun 10, 2019.

  1. Rowena Belle

    Rowena Belle Spearman

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    Hi
    I realise, reading this board, that others have had this problem, but I can't really see an answer. I can't log in.
    There was a link on anothr thread to check if my server is 'compromised'. I checked this and it is.
    I've sent 4 messages to Celeste over the last few days on the 'contacct us' link, fueled by withdrawal symptoms.
    No reply.
    Any help would be greatly appreciated.
     
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  3. Wartai

    Wartai Moderator
    Staff Member Moderator

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    I assume the link was https://proxycheck.io/ ?
    If so, that means that you have been blocked, I dont know anyway around it, except maybe using a VPN, which could be blocked too.. I know a Dev was going to look into the issue, not sure whats happening.
    Instead of using the contact Us, it would be better using our Discord, theres a link at bottom of the site..
     
  4. Rowena Belle

    Rowena Belle Spearman

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    Many thanks, Wartai,
    I don't understand why I might have been blocked. I can't use Discord as it won't let me claim my account. I just don't understand it - I was a long time player on the orinal game- just been back a few weeks. But thx anyway
     
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  5. Rowena Belle

    Rowena Belle Spearman

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    Hi again, Discord were really helpful and looking into my sign-in issues.
    Regarding being blocked from AOEO by a 'compromised' server, they said this
    "Unfortunately, we won't be able to provide support for this issue since our app is not affiliated with Age of Empires Online. Instead, you may want to directly ask their support team about your situation."

    Please would you tell me how I can do this?
    Many thanks
     
  6. soulscryer

    soulscryer Spearman

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    Hi, I had the same problems yersterday, I think you should verify to update your profile information, first.
     
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