SOLVED Unable to log in since last server maintenance 20.03.2023

Discussion in 'Connectivity' started by Dimondus, Mar 23, 2023.

  1. Dimondus

    Dimondus Spearman

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    Hi!
    As title says after putting email and password error message appear "wrong email or password".

    Thanks in advance

    Edit: After investigating issue myself I found out when resetting password you need to check for the second email with a newly generated password, then paste it when logging in.
     

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    #1 Dimondus, Mar 23, 2023 at 11:43 AM
    Last edited: Mar 27, 2023
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  2. Hawkster

    Hawkster Champion

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    Have you done a game scan?
     
    #2 Hawkster, Mar 23, 2023 at 6:16 PM
  3. Dimondus

    Dimondus Spearman

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    Yes, I did. It downloaded some files but the issue remains.
     
    #3 Dimondus, Mar 24, 2023 at 2:02 PM
  4. Dimondus

    Dimondus Spearman

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    I guess its a game over for me, oh well
     
    #4 Dimondus, Mar 26, 2023 at 11:10 PM
  5. Hawkster

    Hawkster Champion

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    Hmm that's weird.... How about re-installing the game?
     
    #5 Hawkster, Mar 27, 2023 at 1:08 AM
  6. Hawkster

    Hawkster Champion

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    I read your files, and I can see that you have installed the game in D drive... it could be a problem that you have installed the game in different drive, as the log says 'wrong path to find the game'. Can you install the game in C drive and start the game? Sometime this solved a problem...​
     
    #6 Hawkster, Mar 27, 2023 at 1:15 AM
  7. Dimondus

    Dimondus Spearman

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    The game was always installed on D drive and error start occurring after March 20th server maintenance when they temporarily turned off authentication service. Also I can start in offline mode no problem
     
    #7 Dimondus, Mar 27, 2023 at 1:52 PM
  8. Dimondus

    Dimondus Spearman

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    Ok it finally worked! I was failing at reading second email with a new password. Honestly launcher should have some indication on what to do after pasting request code despite "Success" message.
     
    #8 Dimondus, Mar 27, 2023 at 2:24 PM
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